SetXRM Solutions
Interactive CRM Management
Manage your one-to-one and social media dialogue with customers on one platform with the call center, fault/complaint and social media modules.
The most important element of CRM: people
You can implement interactive CRM solutions with SetXRM. People are the most important element in CRM, so we need to learn their behaviour, attitudes and opinions about our products and company in different ways and adapt our own behaviour accordingly.
We call operations carried out through one-to-one dialogue or social media tools interactive CRM. In the simplest sense, after selling a product we can call the customer, ask a few questions about their satisfaction with the product or service and analyse the results in the system.
Modules
Interactive CRM tools
Mini surveys
Reach your customers with the call center, fault/complaint and social media management modules and collect answers to mini survey questions about your products and services.
Social media management
Comments, announcements and criticism about your company and products on social media flow online into the SetXRM social media section.
API integration
With the API developed for SetXRM, exchange information easily with your own website or other applications and integrate in a short time.
IVR integration
Link all modules with each other and integrate IVR with your phone systems.
Outlook integration
Integrate Outlook to store the e-mails you select in the CRM.
Profitable relationships
Interactive CRM makes it possible to win profitable customers and keep them for a long time, part ways with unprofitable ones and cross-sell products.
Voice, e-mail, SMS and web in one hub
Interactive CRM makes it possible to evaluate customer recommendations and develop new products or sales policies based on them.
In short, by using voice, e-mail, SMS, web and one-to-one communication tools, you can meet customer expectations faster and more effectively. The SetXRM call center module offers you all the solutions for interactive CRM.
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A tailored demo of Interactive CRM Management
Tell us about your needs and we will configure SetXRM around your business processes together.